When it comes to Help Desk support, Retail Control Solutions is just a phone call away. We offer full-service 24 hour support, 365 days a year, including Holidays. Our staff is factory trained on every solution we offer and are focused on getting you the support you need to resolve your issues quickly.
We know that every restaurant is unique. That’s why we customize our Help Desk maintenance agreements so that you can receive exactly the level of support you require. Our staff will tailor each agreement to your expectations, whether you are looking for per-call or contract service.
Full service Help Desk support includes:
- Support availability 24 hours a day, 7 days a week, 365 days a year
- Live support staff
- Computerized call tracking
- A running history of support calls for your site to assist in future calls
- A computerized knowledge base of all past problems and solutions to assist our highly trained support technicians in resolving your issue quickly
- Fully trained support staff that understand and employ troubleshooting and diagnostic techniques to help get you back online
- Support staff team is able to employ online troubleshooting and diagnostic techniques that enable quick problem resolution.